Privacy Policy
Last updated: June 30, 2026
1. Information We Collect
We collect information you provide directly, including organization name, user names, email addresses, and AML screening data processed through our platform. We also collect usage data, log data, and information through cookies and similar tracking technologies.
2. How We Use Your Information
We use collected information to provide, maintain, and improve our services; process AML and KYC screening requests; generate compliance reports; communicate with you about your account; and comply with legal obligations including anti-money laundering regulations.
3. Data Sharing
We do not sell your personal data. We may share data with service providers who assist in operating our platform, with regulatory authorities when legally required, and with your organization's authorized users according to your role and permission configuration.
4. AML/KYC Data Handling
Screening data processed through Count Comply is treated with the highest level of confidentiality. Data is encrypted in transit and at rest. Screening records are retained for a minimum of 5 years to meet typical AML regulatory record-keeping requirements.
5. Data Security
We implement industry-standard security measures including TLS encryption, at-rest AES-256 encryption, SOC 2 Type II controls, role-based access controls, and regular penetration testing.
6. Your Rights
Depending on your jurisdiction, you may have rights including access to your data, rectification, erasure (where not prohibited by AML retention rules), restriction of processing, and data portability. Contact admin@countcomply.com to exercise your rights.
7. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at admin@countcomply.com or by post at Count Technologies, Privacy Office, Karen, Nairobi.